Toradex easy installer fail Apalis iMX6

Technical Support
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1

I’m following the instructions at Downloads & Installers | Toradex Developer Center, “Load Toradex Easy Installer” tab, to load Easy Installer 1.7 on an Apalis iMX6 / Ixora V1.1a board. I’ve read the community pages looking for a failure similar to mine, and although I’ve found a few, the solutions on those pages haven’t worked for me.

Here’s the procedure I followed:

  1. Carrier board powered off, jumper JP2 removed. Connect microUSB cable from host machine to X9 on underside of carrier board. RESULT: LED3 illuminates.
  2. Serial adapter connected to X22, terminal open on host.
  3. Hold spacebar down, power ON the carrier board. RESULT:
    U-Boot 2016.11-2.8.3+gaca804c9dd (Sep 12 2018 - 21:28:29 +0000)
    
    CPU:   Freescale i.MX6Q rev1.5 at 792 MHz
    Reset cause: POR
    I2C:   ready
    DRAM:  2 GiB
    PMIC:  device id: 0x10, revision id: 0x21, programmed
    MMC:   FSL_SDHC: 0, FSL_SDHC: 1, FSL_SDHC: 2
    auto-detected panel HDMI
    Display: HDMI (1024x768)
    In:    serial
    Out:   serial
    Err:   serial
    Model: Toradex Apalis iMX6 Quad 2GB IT V1.1C, Serial# 05185031
    Net:   using PHY at 7
    FEC [PRIME]
    Hit any key to stop autoboot:  0 
    Apalis iMX6 #

  1. On host, ‘lsusb’ does not list any Freescale devices.

  2. In terminal window, type 'bmode usb. RESULT:

    Apalis iMX6 # bmode usb      
    resetting ...

  1. On host, ‘lsusb’ shows no change.

  2. On host, in separate window, type ‘./recovery-linux.sh’ RESULT:

Downloading Toradex Easy Installer...
no matching USB device found
    
Downloading Toradex Easy Installer failed...
2

Please double check if nothing plugged in to lower half of X8 USB connector.

3

p.s. USB connectors on the Ixora board are all empty, except for the USB OTG cable on the underside.

4

Relevant output from dmesg:

[114322.573078] usb 3-7: new high-speed USB device number 74 using xhci_hcd
[114322.701104] usb 3-7: device descriptor read/64, error -71
[114322.937103] usb 3-7: device descriptor read/64, error -71
[114323.173066] usb 3-7: new high-speed USB device number 75 using xhci_hcd
[114323.301097] usb 3-7: device descriptor read/64, error -71
[114323.541069] usb 3-7: device descriptor read/64, error -71
[114323.649168] usb usb3-port7: attempt power cycle
[114324.301106] usb 3-7: new high-speed USB device number 76 using xhci_hcd
[114324.301238] usb 3-7: Device not responding to setup address.
[114324.509213] usb 3-7: Device not responding to setup address.
[114324.717113] usb 3-7: device not accepting address 76, error -71
[114324.845109] usb 3-7: new high-speed USB device number 77 using xhci_hcd
[114324.845197] usb 3-7: Device not responding to setup address.
[114325.053145] usb 3-7: Device not responding to setup address.
[114325.261048] usb 3-7: device not accepting address 77, error -71
[114325.261075] usb usb3-port7: unable to enumerate USB device
5

Could you find a Win 10 machine and try to run recovery-windows.bat there?

6

How about a Win 7 64-bit PC? I can try this tomorrow.

7

Win 7 not always works as expected in that situation. I’d recommend to try to found a Win10 machine. And also try another USB cable. Many of them not very reliable.

8

I’ll do that. It will be another 24 hr before I have a result to report. All of our Windows computers here are Win 7 native or Win 7 virtual machines.

(In the meantime, I can use tftp to install Easy Installer, so our development work isn’t halted. But I would like to use the USB OTG method as an alternative method.)

9

Not willing to wait another 24 hr, I followed your advice and tried another USB cable. That fixed it. Download was successful. Thank you.

10

Per @alex.tx 's suggestion, I tried another USB cable. Using the different USB cable fixed the problem. RESULT:

$ ./recovery-linux.sh
Downloading Toradex Easy Installer...
Successfully downloaded Toradex Easy Installer.
11

@rdepew, Perfect that it works. Thanks for the feedback.